Toy Warranties

Please see the FAQ page for the following:

  • Returns and exchanges
  • Cancelling orders
  • Warranty

The FAQ

Cancelling Orders

Pre-Made Toys

Please contact me within 3 hours of purchasing if you wish to cancel your order. Once an order has been shipped, there is no way to cancel it. There is a 10% restocking fee for canceling an order on pre-made toys.

Custom Toys

You can cancel the order as long as I haven’t started pouring the toy yet, so please contact me as soon as possible.

There is a 10% restocking fee canceling an order before pouring begins and a 20% if I’ve already poured silicone.

Warranty

Unless otherwise specified (see ‘warranty exclusions’ below), all toys come with a 60 day warranty that covers damage from normal usage.

If your toy arrives damaged or sustains damage from normal use during that time period, please reach out to me as soon as possible with pictures of the damage (and the packaging if it arrived damaged). Generally, store credit will be given for the cost of the damaged toy (not including shipping costs or any discounts used at the time of original purchase).

Please note that this policy only applies to normal usage  and will be voided if the damage is caused by reckless treatment or storage. Some examples of what would and would not be covered are outlined below.

Covered

  • The toy starts peeling apart at a color change or inclusion (which is very unusual)
  • A toy with additional painting (like a realistic face plug) starts delaminating from the base color of the toy during the specified warranty period
  • Toy arrives damaged (please send pictures of the packaging).
  • Manufacturing defect that affects the funcionality of the toy and wasn’t mentioned on the listing or prior to the toy shipping. 

Not Covered

  • Flaws that are outlined in the toy description/images (commonly on Flop and Super Flop toys).
  • The toy comes into contact with a knife while it is being dish-washed and is sliced or nicked. (Toys are dish-washable, it’s the knife that’s the issue here.)
  • You run it over with your car
  • The surface sustains damage because of repeated contact with silicone based lubricants or improper storage containers
  • Issues caused by glitter or glow powder unless it was clearly a manufacturing defect (large unmixed blob of glitter, etc). See the Color Info page for more information on glitters & glow powders.

The warranty also doesn’t apply for ordering the wrong product or deciding you don’t like the size, feel, etc. of a toy once it arrives.

I try to provide as much information possible on sizing, silicone firmness and representative color pictures, so please look through them carefully before ordering. If you still have any questions about a particular toy before ordering, feel free to reach out and I’ll do my best to answer your questions.

Warranty Exclusions

The warranty period is slightly modified for the following types of toys and there will be tick-boxes in the relevant listings letting you know what you’re about to purchase. 

  • Painted toys
    • 30 day warranty
    • Toys that have been painted AFTER the toy was poured which carry an inherent risk of delamination.
  • Torn toys:
    • No warranty
    • Toys that are fine to use but have obvious, large tears in them (usually in the base) that will likely continue to tear until the toy is unusable. These will be pictured in the listing images
    • These aren’t listed often, but when they are it’s at an extreme discount. 
  • Decoration Class toys
    • no warranty
    • Toys that look cool aesthetically but shouldn’t be used internally because they either have large bubbles in them that would be almost impossible to clean, etc. Good conversation pieces or stress balls (I have a lot of these pieces on my desk actually).
    • They aren’t listed often, but when they are, it’s at an extreme discount.

Other than the length of time a toy is covered, the warranty is the same. 

Toy Lifespan

Certain pour patterns or colorants may affect the toy’s overall lifespan. Unless otherwise specified, these are still covered under the regular warranty.

Delamination

Delamination occurs when silicone that was cured at different times begins to peel away from the surrounding silicone. 

This is a risk for certain painted toys (if the painting was added after the original toy was poured), toys with solid, clean line stripes in them or toys that have inclusions poured prior to pouring the main toy (like confetti pours). 

Delamination doesn’t normally happen immediately and checking the toy before and after use for any peeling or separation is a good precaution to ensure the toy is in usable condition. 

In my shop, this is most relevant to the ice-cream pours with ‘mix-ins’ or boba pours where I make cured inclusions (fake chocolate chips, boba, etc) and add them into fresh silicone before pouring. 

If painted toys are ever offered, it will be a risk on those as well. 

Any striped/layered patterns I pour are done while all the silicone is ‘wet’, so there shouldn’t be a risk of delamination (but you also won’t get the super clean lines of layering the pours).

Glitter

I don’t actually use glitter in my shop anymore, but as a rule of thumb, any plastic glitter used in toys has the potential to slowly slice it’s way out of a toy over time as the toy is used (glitter is basically tiny plastic knives in silicone). 

This risk can be minimized/slowed by using the smallest glitter possible (often labeled as ‘microfine’) and avoiding large glitters. If the piece isn’t going to be handled frequently, it’s also of less concern since it’s the moving/bending that works the glitter out. 

I recommend checking toys that use glitter before and after use to ensure there’s no glitter popping out of the surface. 

SST has switched to using larger mica powders in place of plastic glitter – it’s better for the environment and carries less risk over time. 

General Disclaimer

Due to the hand-made nature of these items, some small imperfections may be present in the toys (including seam lines) and no two designs will ever be exactly the same. If the imperfections are ‘extreme’ but won’t impact use or cleanability of the toy, they’ll be ‘flopped’ (listed at a discount with an explanation of the flaws in the toy). If you have questions about a toy (flopped or otherwise) before ordering, please contact SST prior to placing an order with any questions you may have. 

The products from Something Squishy Toys are  novelty items designed for an audience of 18 years or older. Each toy is created from a skin safe, platinum cure silicone that is non-porous, hypoallergenic and safe to boil/dish-wash. Something Squishy Toys is not legally responsible for misuse of our products that results in damage to the toy or those using them. Always ensure toys are clean before and after use and use common sense when using and storing them.