Please contact me within 3 hours of purchasing if you wish to cancel your order. Once an order has been shipped, there is no way to cancel it. There is a 10% restocking fee for canceling an order on pre-made toys.
You can cancel the order as long as I haven’t started pouring the toy yet, so please contact me as soon as possible.
There is a 10% restocking fee canceling an order before pouring begins and a 20% if I’ve already poured silicone.
Unless otherwise specified (see ‘warranty exclusions’ below), all toys come with a 60 day warranty that covers damage from normal usage.
If your toy arrives damaged or sustains damage from normal use during that time period, please reach out to me as soon as possible with pictures of the damage (and the packaging if it arrived damaged). Generally, store credit will be given for the cost of the damaged toy (not including shipping costs or any discounts used at the time of original purchase).
Please note that this policy only applies to normal usage and will be voided if the damage is caused by reckless treatment or storage. Some examples of what would and would not be covered are outlined below.
I try to provide as much information possible on sizing, silicone firmness and representative color pictures, so please look through them carefully before ordering. If you still have any questions about a particular toy before ordering, feel free to reach out and I’ll do my best to answer your questions.
The warranty period is slightly modified for the following types of toys and there will be tick-boxes in the relevant listings letting you know what you’re about to purchase.
Other than the length of time a toy is covered, the warranty is the same.
Certain pour patterns or colorants may affect the toy’s overall lifespan. Unless otherwise specified, these are still covered under the regular warranty.
Delamination occurs when silicone that was cured at different times begins to peel away from the surrounding silicone.
This is a risk for certain painted toys (if the painting was added after the original toy was poured), toys with solid, clean line stripes in them or toys that have inclusions poured prior to pouring the main toy (like confetti pours).
Delamination doesn’t normally happen immediately and checking the toy before and after use for any peeling or separation is a good precaution to ensure the toy is in usable condition.
In my shop, this is most relevant to the ice-cream pours with ‘mix-ins’ or boba pours where I make cured inclusions (fake chocolate chips, boba, etc) and add them into fresh silicone before pouring.
If painted toys are ever offered, it will be a risk on those as well.
Any striped/layered patterns I pour are done while all the silicone is ‘wet’, so there shouldn’t be a risk of delamination (but you also won’t get the super clean lines of layering the pours).
I don’t actually use glitter in my shop anymore, but as a rule of thumb, any plastic glitter used in toys has the potential to slowly slice it’s way out of a toy over time as the toy is used (glitter is basically tiny plastic knives in silicone).
This risk can be minimized/slowed by using the smallest glitter possible (often labeled as ‘microfine’) and avoiding large glitters. If the piece isn’t going to be handled frequently, it’s also of less concern since it’s the moving/bending that works the glitter out.
I recommend checking toys that use glitter before and after use to ensure there’s no glitter popping out of the surface.
SST has switched to using larger mica powders in place of plastic glitter – it’s better for the environment and carries less risk over time.
Due to the hand-made nature of these items, some small imperfections may be present in the toys (including seam lines) and no two designs will ever be exactly the same. If the imperfections are ‘extreme’ but won’t impact use or cleanability of the toy, they’ll be ‘flopped’ (listed at a discount with an explanation of the flaws in the toy). If you have questions about a toy (flopped or otherwise) before ordering, please contact SST prior to placing an order with any questions you may have.
The products from Something Squishy Toys are novelty items designed for an audience of 18 years or older. Each toy is created from a skin safe, platinum cure silicone that is non-porous, hypoallergenic and safe to boil/dish-wash. Something Squishy Toys is not legally responsible for misuse of our products that results in damage to the toy or those using them. Always ensure toys are clean before and after use and use common sense when using and storing them.
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