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What is a Drop?
When a new batch of inventory will be released for purchase.
When do you have drops?
Whenever – I don’t have a set schedule for drops, but they will usually be announced at least 1 day in advance on Twitter and (if I’m being good that day) the home page of the website.
Normally drops are done in the evening and I’m on Eastern Standard Time for the time zone (US East coast).
Do you offer any sales or discounts?
Yes! I made a page for it here that will updated as needed.
What is a Flop?
A toy with some sort of small, but still safe, flaw in the toy. Flaws will be listed in the listing description and product images and are NOT a reason to request a refund later unless the flaw wasn’t disclosed in the listing description. Common causes for a flop include (but are not limited to)…
- Aesthetic flaws
- Flaw that won’t affect usage, but are visible in the toy
- Examples: small bubble deep in the toy, medium-large bubble that’s open on the face of the toy, small pigment freckles, small areas that have been trimmed off, larger than normal seams, etc
- Mild additional cleaning required
- Flaws that are still safe to use, but may require additional care when cleaning
- Examples: Small, mostly open bubbles on the surface of the toy that may be slightly harder to reach with cleaning but is still possible to clean with a q-tip etc.
- Extreme Flops
- Will always be safe for use, but may be a more extreme aesthetic flaw or reduce the overall lifespan of the toy
- Examples: There was a blob of pigment near the surface that was trimmed off, leaving a small gouge that will be easy to clean and shouldn’t continue ripping but is obvious when viewing the toy; A tear in the toy that will probably continue to rip, but not in a way where part of the toy is likely to be left inside someone etc (these are normally discount super aggressively)
Are Flops Dangerous?
I don’t sell anything I feel could be dangerous (pockets of liquid pigments, flaws that would be impossible to sanitize, etc).
What to do when you first get a toy
Inspect the toy BEFORE TAKING IT OUT OF THE BAG. If you think there are issues with the toy that weren’t noted in the original listing, please reach out asap. More info on returns and exchanges can be found below.
If no issues are found, go ahead and crack that bag and WASH THE TOY BEFORE USE (More info on cleaning toys below)
Packaging note: All packing material is either recyclable or bio-degradable. Please consider reusing it or disposing of it responsibly. Many toys also come in zip-top bags which cab be reused for storage if the heat seal is trimmed off carefully.
Order Processing Times
Pre-Made Orders: normally a few days to a week
Custom (BYO/MTO) Orders: 1-3 weeks
MTO Inclusion Pours: hardcore unknown
It also sometimes takes me a few days to ferry things to the post office once the shipping label has been created.
Discrete Shipping & Product Packaging
All items are packaged in plain brown boxes with an alternate business name on the return label. There’s no identifying info on the packaging itself.
If you’re international, I usually write ‘silicone stress ball’ on the packing slip.
Items are packaged in a heat sealed zip-top bags.
Can I cancel my order?
You have 3 hours from the time of ordering to reach out via contact form or email to cancel an order. After that the order cannot be canceled.
There is a 10% restocking fee for canceling orders (both pre-made and custom). Once a custom order has been poured, but not shipped, the restocking fee goes up to 20%.
Once an order ships it cannot be canceled.
We reserve the right to cancel and refund any orders we feel may be suspicious, or to ban users from our shop at any time and for any reason.
My item was returned to sender
If I find an item has been RTS, I will reach out and see if you want to…
A) Refund the order (minus the cost of shipping and a 10% restocking fee)
B) Ship the order out again (buyer pays return shipping)
Due to the hand-made nature of these items, some small imperfections may be present in the toys (including seam lines) and no two designs will ever be exactly the same. If the imperfections are ‘extreme’ but won’t impact use or cleanability of the toy, they’ll be ‘flopped’ (listed at a discount with an explanation of the flaws in the toy). If you have questions about a toy (flopped or otherwise) before ordering, please contact SST prior to placing an order with any questions you may have.
The products from Something Squishy Toys are novelty items designed for an audience of 18 years or older. Each toy is created from a skin safe, platinum cure silicone that is non-porous, hypoallergenic and safe to boil/dish-wash. Something Squishy Toys is not legally responsible for misuse of our products that results in damage to the toy or those using them. Always ensure toys are clean before and after use and use common sense when using and storing them.
Are people allowed to resell your items?
If you’ve bought wholesale stuff off my faire page, then you’re good as long as you’re not selling on Etsy.
If you buy something and decide it’s not for you, or have just had it for a while and are bored with it, I don’t mind the occasional second hand sale. What would be a red flag to me is if it’s consistently selling new/unused items at a markup or listing my things in an actual shop (etsy, buisness website, etc).
If you see anyone you suspect of reselling items purchased through my shop (particularly on Etsy, etc), please report/link them to me directly. DO NOT HARASS PEOPLE ON MY BEHALF – I will reach out personally. Thanks <3
SST reserves the right to cancel any orders they suspect they’re being placed with the express intent to resell or ban people from the shop for abusing these policies.
If you are a shop that would be interested in reselling/wholesaling items from me, feel free to check out my faire page, or reach out if there’s something you want to sell that isn’t offered there 🙂
Shops who have purchased wholesale items to resell
Other Nature Shop (Germany)
Keller Kreuzberg (Germany)
Skin Safe & Platinum Cure
All silicone used in Something Squishy Toys toys (clearly I didn’t think about that phrase when making my shop name) is platinum cure and certified skin safe. I will never use any other types of silicone or materials (like phthalate-laden jelly) in my toys because, frankly, I’m really not into poisoning people.
The silicone is non-porous and hypoallergenic, meaning that there’s no crevices for bacteria to grow and the toys are easy to clean and highly unlikely to cause any kind of skin irritation or reaction when used. Check out the color info here.
Extra Soft silicone (00-20 durometer scale) is very soft, to the point that certain designs might not be able to stand up on their own including tall, skinny toys or toys with thin necks and thicker tops (like the Morel). Many people prefer softer silicone for highly textured toys because it makes the textures easier to handle.
00-20 has a noticeably ‘tacky’ feel, even when cured, and is more prone to pigment ‘rubout’ where larger pigments or glow may work their way out of the toy over time.
Soft silicone (00-30 durometer scale) is still pretty soft and may have trouble standing in certain designs. It’s one of the most popular firmnesses in the shop (along with medium)
00-30 also a ‘tacky’ feel, even when cured, but it’s not quite as noticeable as the extra soft.
Medium firmness silicone (00-50 durometer scale) is somewhere between soft and firm and designs that don’t often stand up in soft silicone, will stand on their own in medium firmness.
I don’t find these to have the same ‘tacky’ feel as the softer silicones.
Firm silicone (10A durometer scale) is very firm. To put it in perspective, a 1.25″ diameter toy in firm silicone is significantly harder to bend/flop than a 2.25″ diameter soft toy and my sad weak fingers can’t really squeeze firm silicone much if at all. Thicker toy in firm silicone will likely have little to no bend to them and toy textures will feel much more pronounced.
Firm silicone is also the most durable (tear resistant, etc) silicone of all the ones I currently offer.
For more information on silicone firmness & the durometer scale, check out this info from the good-people at Smooth-On! https://www.smooth-on.com/page/durometer-shore-hardness-scale/
What firmnesses do you offer?
X soft (00-20): has a sort of tacky feel, good for packers
Soft (00-30): not particularly tacky feeling, popular choice
Medium (00-50): nice middle ground where it’s soft and most designs will stand up with it, popular choice
Firm (10A): significantly firmer than the Medium and closer to (but not quite as hard as) ‘generic’ mass-produced silicone dildos that are readily available everywhere
Clear Soft (00-31) and Clear Medium (00-45): clear versions of the soft/medium silicone. Properties are slightly different and boiling may harden the silicone. More info can be found here. To me, the 00-45 feels closer to the firm/10A silicone than it does to the medium/00-50.
- Firmness swatches/fidgets can be purchased here: https://somethingsquishytoys.com/product/firmness-swatches/
- Video comparison of the different firmnesses on a Medium sized Ice Cream: https://www.youtube.com/watch?v=rZtmt5olEL4
Silicone Firmness & Coloring
Different thicknesses of silicone behave slightly different with how much colors mix together when pouring toys. Generally speaking, the softer the silicone, the easier colors will blend with each other, which tends to leave more feathered marbles and fades. On the flip side, firmer silicones tend to be significantly more viscous while pouring, which can lead to larger marbled patterns as well as slight streaking in fades.
Soft silicones also blend much more on very tall toys (XL Ice Cream, XXXL Cactus, etc) just because of the distance they need to travel before reaching the bottom of the mold, so things like ribboning might get a bit wonky/less defined.
What materials do you use for your toys and are they safe?
The silicone is certified skin-safe platinum cure silicone from Smooth On.
All pigments are ethically sourced. More info on colorants can be found below.
Silicone is non-porous and hypoallergenic making it easy to clean and unlikely to cause any skin irritation.
What to do if a toy gets damaged
Light scuffs and nicks shouldn’t affect use.
Larger rips, nicks or tears can be sealed and smoothed with silpoxy (available at some craft stores and online)
Silicone cuts well with sharp scissors if a jagged edge needs to be trimmed away. Please note that cutting/trimming a toy runs the risk of introducing new tears into it.
If a toy has a large rip/tear it should be inspected carefully before and after use to gage structural integrity. If a toy seems in danger of ripping into multiple pieces for any reason, consider not using it to avoid loosing pieces internally.
What is delamination?
Delamination is when two layers of silicone peel apart from each other for reasons not caused by a rip/tear. This most commonly happens when already-cured silicone is bonded to freshly poured silicone.
Delamination is more of a risk with toys that are hand painted, have hard-splits or contain inclusions.
I take several precautions to minimize the risk of delamination and stress-test products at higher risk for delamination before being sent out, so delamination is unlikely, though still a possibility. Hand painted or inclusion pours do not carry any additional warranty associated with them.
What is a pre-order
A pre-order is ordering a size and/or design before it’s ready to be produced. Normally I’ll setup pre-orders for designs that have already been tested successfully in at least one size to ensure the project isn’t going to fail randomly.
Why would you do a pre-order?
TLDR: Because sometimes I won’t make a mold for a specific model/size until someone orders it.
Molds are expensive to make and take up lots of space, so many times if I’m making a new design I’ll make one or two sizes and leave the rest of them as pre-order. This way, I don’t keep unnecessary molds lying around, but the listings are still available if you want a particular size.
My normal policy is I’ll make S-XL toy molds for free as requested, but if you want anything over an XL (looking at you XXXL cactus), it will require an additional mold fee as I wouldn’t normally go that large unless specifically requested. If you can find a group of people who want the same size, or intend to order multiple copies of the toy yourself, I may waive the additional mold fees at my discretion.
How long does it take to ship pre-orders?
Anywhere from 2-6 weeks depending on what stage of mold-making the toy was in when you pre-ordered and how many orders were placed before yours.
How can I track the status of a mold?
Twitter is probably the best bet/where I’m most active with updates. I might update the website occasionally as well. Otherwise I’ll just reach out with pictures once I’ve done the first pour in your order.
You’re also welcome to shoot me an email and I can let you know where the mold is in the production lineup.
I want to order a pre-made item AND a pre-order
If you don’t mind waiting for ALL your items, you can place a single order.
If you want the pre-existing items first, place 2 orders – one for the pre-order and one for the pre-order/custom listings.
What if a design can’t be completed?
I generally test at least 1 size of a toy before opening other sizes up for pre-order to ensure there are no issues with the design that need to be changed. In the event of some horrible catastrophic failure where I am unable to mold the model at all, I’ll issue a full refund for the affected pre-orders (including shipping if it was the only thing in the order).
Returns, Refund, Etc
When I refund pre-orders…
If I can’t make the toy, I’ll refund in full as mentioned above.
If the toy takes way longer than expected to get done and you’d like to cancel the order instead of waiting, I’ll do a refund minus a 5% restocking fee. Shipping is included in that refund unless other things were ordered in the same order.
…and when I don’t.
If certain firmnesses of silicone have unexpected quirks in different sizes (like the toy won’t stand up on it’s own).
Example: You order a soft rainbow toy and receive a soft rainbow toy, but it won’t stand on it’s own there will be no refund because the toy was created as ordered.
Colors & Patterns
Are the colorants you use safe?
I have a literal entire page on color safety, but the abridged version is that all pigments are either…
- Non-toxic : mostly the glow powder which is encapsulated strontium aluminate glow powder
- Skin safe: a few of the fleshy colors of matte pigment have been certified skin safe for use in prosthetics etc
- Cosmetic grade: mostly for micas & dry pigments and certified for use around the eyes & lips for use in makeup
Are your micas sourced ethically?
All micas are purchased from companies who use ethical sourcing practices. If I can’t find info about whether someone is sourcing their micas ethically, I won’t purchase from them.
Why is this important? The mica industry is unfortunately rife with bad working conditions and child labor. To combat that, I purchase from companies that are known to source their mica ethically or use synthetic micas which were produced in a lab.
Can you put glitter in toys?
No – plastic glitter isn’t an option on this site, but you can use micas with larger flake sizes that create a similar effect to glitter, are more environmentally friendly and come in lots of different colors of sporkle.
Occasionally I also offer glitter/gold-leaf esque inclusions which are made entirely from silicone.
What is the surface finish of your toys?
As glossy as I can get it usually. Hand sculpted designs (vulva, grub head, etc) generally have a more matte appearance.
Glossy toys will take on a more matte appearance the more they’re handled (this is normal).
How are toys cleaned before leaving the shop?
All toys that require mold release (which is most of them) are washed 2-3x and then either bagged immediately, or photographed and then washed again and bagged.
Some things don’t require mold release and those are just washed and bagged directly.
I have allergies, do you have pets?
I do live in a pet-friendly house with 3 cats and assorted aquariums. No pets are allowed in the workshop area, and toys are thoroughly washed and packed in the pet-free zones in the house. If you still have any concerns please feel free to reach out!
Why is your FAQ so dang ugly?!
The website is a work in progress (for the literal 3rd time) Don’t judge me 😛
The content is finalized, it’s just the styling that’s hideous.
How did you come up with the name ‘Something Squishy Toys’?
To be honest, I have no idea, but if you’re wondering why the name isn’t ‘something hard’ (and a lot of people have asked why it isn’t), I would like to submit to you this video of tiny jiggly dildos as reasoning.
I decided to run with SST purely because I wanted to use the phrase ‘something squishy this way comes’ in shipping notification emails 😛
The ‘toys’ got tacked on the end because the ‘somethingsquishy’ domain was apparently already taken.
Other names I considered include: The Brown Paper Bag and Prickly Pear (with an opuntia cactus mascot)